FAQ

SHIPPING

How much is shipping?
U.S. orders under $199 ship for a flat $12.95. U.S. orders of $199 and up ship free. UPS Next Day Air is available at checkout, priced at checkout.

How is the $199 free-shipping minimum calculated?
It's based on your order subtotal after any discounts, before tax and shipping.

When will my order ship?
Orders take 1 to 2 business days to process, plus 2 to 3 business days in transit within the U.S. Allow extra time around holidays, launches, and restocks.

Which carriers do you use?
We ship domestically via UPS and USPS from our fulfillment center in Anaheim, California.

How do I track my order?
You'll get a shipping confirmation email with a tracking link once your order leaves our facility. Allow up to 24 hours for the first carrier scan.

Do you ship internationally?
Yes. International Economy shipping is a flat $45 per order. Duties, taxes, and customs fees are not included and are the recipient's responsibility.

My tracking says delivered but I don't have my package.
Check with everyone at your address and look in less obvious spots. Carriers sometimes scan a package as delivered up to 24 hours early. If it still hasn't turned up, email support@almostsomeday.com with your order number.

What if my package is lost, stolen, or damaged?
If you added ShipInsure package protection at checkout, file a claim at go.shipinsure.net/claims. If your order did not include protection, you'll need to file a claim directly with UPS or USPS.

RETURNS & EXCHANGES

What is your return window?
14 days from confirmed delivery. Items must be unworn, unwashed, and in original condition with tags attached and original packaging intact.

How do I start a return or exchange?
Email support@almostsomeday.com with your order number and the items. Please don't ship anything until we confirm.

Who pays for return shipping?
Return shipping is the customer's responsibility. Use a trackable service and keep your tracking number.

Is shipping refunded?
Original shipping charges are not refunded, unless the return is due to our error, such as a defective, damaged, or incorrect item.

How long do refunds take?
Up to 5 business days for inspection and processing once your return arrives, plus 5 to 10 business days for your bank or card issuer to post the credit.

Can I return sale items?
No. Sale items and items marked Final Sale are not eligible for return or exchange, along with worn or washed items, items missing tags, and gift cards. Orders placed with a welcome or welcome-back offer are not considered sale purchases and remain eligible.

My item arrived defective or my order is wrong.
Email support@almostsomeday.com within 14 days of delivery with your order number and photos. If we made a mistake, we'll correct it at our expense.

See our full Returns & Exchanges and Shipping & Delivery pages for details.

ORDERS

Can I change or cancel my order?
Email support@almostsomeday.com right away and we'll try to catch it before it ships. Once an order has shipped, it must be handled as a return.

Can I change my shipping address?
We can't guarantee address changes once an order is placed, so please double-check before checkout.

SIZING

How do I find my size?
See our Sizing Chart. Still unsure? Email us and we'll help.

CONTACT

Reach us at support@almostsomeday.com. We typically respond within 1 to 2 business days.